Shipping policy
Shipping Policy – Lorenzella
At Lorenzella, we are committed to delivering your orders safely and on time. Please review our shipping policy below before placing your order.
Shipping Rates
We do not offer free shipping.
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. You will see the exact shipping cost before completing your purchase.
Processing Times
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your confirmation email. You will receive another notification when your order has shipped.
Please note: During high-demand periods (e.g., seasonal sales or holidays), processing may take slightly longer.
Domestic Shipping (within Turkey)
We ship via reliable national courier services. Delivery typically takes 2–5 business days depending on your location.
International Shipping
We offer international shipping to most countries. Delivery times and rates vary depending on the destination country.
Please be aware that international customers are responsible for any customs fees, duties, or taxes imposed by their local authorities.
Delivery Issues
If your package is delayed, lost, or damaged during transit, please contact us immediately at zuhalgulbahceis@gmail.com so we can assist you in resolving the issue.
Incorrect Shipping Information
Please double-check your shipping address before placing your order. Lorenzella is not responsible for packages lost or delayed due to incorrect or incomplete addresses provided at checkout.
Questions?
For any questions or concerns regarding shipping, feel free to reach out to our support team at zuhalgulbahceis@gmail.com. We're happy to help.